Splacer Cancellation Policy

LAST UPDATED June 10th, 2019

 

This policy will govern all bookings confirmed after the June 10th, 2019, 12:00am EST.
For all bookings confirmed before June 10th, 2019, 12:00am EST please view "Cancellation Policy For Bookings Confirmed Before 10th of June, 2019, 12:00am EST”.

 

FOR CANCELLATION BY EVENT ORGANIZER

 

Event Organizer may cancel its reservation in accordance with the following terms, according to the cancellation policy chosen by the Space Provider.

  1. Guest Service Fee: Splacer charges an Event Organizer service fee for each transaction, in addition to any Space Provider service fee Splacer may take from payments made for reservations. Please note that all bookings are subject to Splacer's Book Without Worry policy which provides a full refund for bookings cancelled within 24 hours of booking confirmation when booking is confirmed at least 72 hours prior to the originally scheduled event check-in.

  2. How to provide notification of cancellation: You must submit all cancellations through the Splacer platform. Your cancellation of a booked event is not effective unless and until you have requested the cancellation through your Splacer account.

  3. Cancellation Policy: Splacer allows Space Provider to choose among three cancellation policies:

    1. Flexible: Cancellations may be made by Event Organizer up to 2 business days prior to the Event Date. Space Provider shall refund the entire Usage Fee if cancellation is made by Event Organizer during the foregoing period, except for Splacer service fees of which are non-refundable; or

    2. Moderate: Cancellations may be made by Event Organizer up to 5 days prior to the Event Date. Space Provider shall refund the entire Usage Fee if cancellation is made by Event Organizer during the foregoing period, except for Splacer service fees of which are non-refundable; or

    3. Strict With Grace Period: Cancellations may be made by Event Organizer up to 1 week prior to the Event Date. Space Provider shall refund the 50% of the Usage Fee if cancellation is made by Event Organizer during the foregoing period, except for Splacer service fees of which are non-refundable;

  4. EVENT ORGANIZER WILL NOT BE ENTITLED TO ANY REFUND IN RESPECT OF CANCELLATIONS MADE NOT IN ACCORDANCE WITH THE CHOSEN CANCELLATION POLICY.

  5. Dispute Resolution: Any dispute, controversy or claim arising out of or relating to this cancellation policy, including the formation, interpretation, breach or termination thereof, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the JAMS International Arbitration Rules. The tribunal will consist of one arbitrator. The place of arbitration will be the city of New York. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

 

FOR CANCELLATION BY SPACE PROVIDER

 

Space Provider may cancel a reservation of its Space for an Event in accordance with the following terms:

  1. Service fee: Splacer charges the Event Organizer a service fee for processing transaction, in addition to any service fee Splacer may take from payments made for reservations. The Splacer service fee is non-refundable.

  2. How to provide notification of cancellation: You must submit all cancellations through the Splacer platform. Your cancellation of a booked Event is not effective unless and until you have requested the cancellation through your Splacer account.

  3. Cancellation Fee: Space Provider who cancels a reservation less than 30 days prior to the Event Date will be charged a $100 cancellation fee in addition to the amount of the service fee paid by the Event Organizer (which Splacer may refund to the Event Organizer in its discretion). Space Provider can only cancel any Event or booking once in any six month period. We will automatically deduct any applicable cancellation fee or service fee for which you are responsible, from the next payout.

  4. Unavailable/Blocked calendar: Your calendar will stay blocked for the cancelled Event Date and you will not be able to accept another reservation for the same dates of the canceled reservation.

  5. Dispute Resolution: Any dispute, controversy or claim arising out of or relating to this cancellation policy, including the formation, interpretation, breach or termination thereof, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the JAMS International Arbitration Rules. The tribunal will consist of one arbitrator. The place of arbitration will be the city of New York. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Ajax loader

Find a space